Boston
$
0Cart

Privacy policy

 Welcome to Makeen Marketplace!

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us. It applies to all visitors, vendors, and customers of Makeen Marketplace.

1. Information We Collect

1.1. Personal Information

When you use Makeen Marketplace, we may collect personal data including, but not limited to:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (e.g., credit card details, bank account information)
  • Identification Information (for vendors)

1.2. Non-Personal Information

We also collect non-personal data such as:

  • Browser and Device Information
  • IP Address
  • Cookies (for analytics and marketing purposes)
  • Browsing History (pages you visit, time spent, etc.)

2. How We Use Your Information

We use your data for the following purposes:

  • To Facilitate Transactions: Processing orders, payments, and deliveries.
  • To Communicate: Sending order confirmations, updates, and support emails.
  • To Improve Our Services: Analyzing user behavior to enhance the platform.
  • Marketing and Promotions: Sending promotional materials, newsletters, and special offers (you can opt out).
  • Legal Compliance: Meeting our legal obligations under European GDPR and Egyptian data protection laws.

3. Legal Basis for Processing Personal Data

We process your data based on the following legal grounds:

  • Consent: When you opt in to receive marketing communications.
  • Contractual Obligations: For fulfilling transactions.
  • Legitimate Interests: Improving services and preventing fraud.
  • Legal Compliance: Adhering to European and Egyptian data protection regulations.

4. How We Share Your Information

We may share your personal information with:

  • Vendors: To fulfill your orders.
  • Service Providers: Payment gateways, delivery companies, and IT support.
  • Legal Authorities: If required by law, or for protecting the rights, safety, or property of Makeen Marketplace.
  • Third-Party Services: For marketing or analytics, in compliance with the law.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data. However, no internet-based system is 100% secure, and we cannot guarantee the security of your data.

6. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

7. Your Rights (For European Users)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal data we hold.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions.
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to data processing in specific situations, such as direct marketing.
  • Right to Withdraw Consent: You can withdraw your consent at any time where consent is the basis for data processing.

8. Your Rights (For Egyptian Users)

Under Egyptian Law No. 151/2020, you have similar rights regarding the collection, storage, and processing of personal data:

  • Right to Access: Obtain information about the personal data collected.
  • Right to Rectification: Correct inaccuracies.
  • Right to Object: Stop the use of personal data for direct marketing.
  • Right to Erasure: Request the deletion of data.

9. International Data Transfers

As a global marketplace, your data may be transferred to and processed in countries outside of the European Union and Egypt. We ensure such transfers comply with applicable data protection laws.

10. Cookies

We use cookies to personalize your experience and improve our services. By using Makeen Marketplace, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review the policy regularly for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Makeen Marketplace 

Email: [email protected]